A newly appointed Chief Executive wanted to establish the strengths and weaknesses of the newly appointed management team and establish a common purpose for taking the business forwards.
A team coaching session was held to deal collectively with the challenges facing the business and each manager was given an individual coaching session to allow them to express their concerns and commitment to the new management structure in a secure environment.
The new management team agreed to a series of actions to take the business forward, acknowledged their common purpose and committed to how each individual was going to contribute to it.
CREATE Teams Case Study 2
David was responsible for creating, managing and coaching a top performing team of lending managers and ensuring they assessed lending applications appropriately.
David used his skills to identify the attributes of each team member and encouraged them to share their expertise with the others, demonstrating how individual skills contribute to overall team dynamic and performance. He used his coaching skills to help each team member recognise their particular skills and their impact on the overall effectiveness of the team.
The team delivered outstanding results in terms of increased lending, a reduction in high risk decisions and improved customer satisfaction.