Your company used to lead the field but the business world moves quickly and the competition is stealing the march on you. You need to review where you are, identify what was good and what needs to change to get the business back on track.
You’ve recently surveyed your customers only to discover they’re less than impressed with your approach to service. Following up with your front line staff you learn they are stretched and demoralised and feel obstructed by other departments. How do you change the culture of your organisation so that everyone becomes more customer focussed?
The CREATE Culture programme is designed to work with the leaders and managers of organisations looking to develop their businesses through effective and supported cultural change.
We use expert coaching techniques to help you agree organisational goals and give you the tools to deliver lasting positive change for your organisation and its employees. We’ll help you communicate clearly and concisely what is (and isn’t) expected in the culture of the organisation, the overall objective being to bring positive, tangible business results through improved performance and individual satisfaction.